Telenor has officially declared to close down its self owned sales and support centers all over Pakistan.All Telenor users will now resort to 289 franchises to get after-sales support. According to news, around 17 of the organization’s own service centers will shut down and therefore, every person working there will lose their employment.
According to an official handout issued by Telenor,
“With the changing dynamics of industry, customer demands and technology, it is now possible to serve customers in a better, faster and more efficient way through various other means. The move, primarily in line with Telenor’s long-term ambitions to empower its customers, will however, impact the company’s S&SC staff linked with these channels who have been offered a Voluntary Severance Scheme (VSS).”
VSS is a cost-cutting or lay-off plan in which workers are requested to leave from a firm and thus get a reasonable remuneration. The affected Telenor workers will receive pay, medicinal expenses, rewards and other support so that they bid farewell to Telenor with a fair compensation for their sudden loss of employment.
After shutting down company owned establishments, Telenor’s strategy is to furnish the franchise establishments with all the essentials so that there are no hitches and obstacles in sales and service operations. Telenor believes that clients are very much aware and confident now and they can utilize help lines and the web to solve their problems.
Telenor Pakistan, possessed by universal Telenor Group, is the second biggest cellphone services provider in Pakistan with of more than 36 million users. It has a system of more than 200,000 retailers, establishments and franchises, and is a means of employment for a huge number of Pakistanis.